Return & Refund Policy

At Aurora Aminos, all products are sold for Research Use Only (RUO) and are handled under strict quality control and packaging procedures.

Due to the sensitive nature of our products, we maintain a strict no returns and no refunds policy.

All Sales Are Final
Once an order has been placed and processed, it cannot be canceled, returned, or refunded.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@auroraaminos.com.
Include:

• Order number

• Photos of the product and packaging

• Description of the issue

After review, we may offer a replacement at our discretion.

Shipping Responsibility
Aurora Aminos is not responsible for:

• Carrier delays

• Lost or stolen packages marked as delivered

• Incorrect shipping information provided at checkout

Please ensure all order details are accurate before submitting your purchase.

Research Use Only Notice
All products sold by Aurora Aminos are intended strictly for laboratory research purposes. They are not for human or veterinary use and are not intended to diagnose, treat, cure, or prevent any disease.

By placing an order, you agree to this policy in full.

If you have any questions, please contact us at info@auroraaminos.com